Customer Care Specialist
Customer Success
Job Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (Phone - Chat - Email).
- Acknowledging and resolving customer complaints, follow up to ensure resolution.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with other departments as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Provide feedback to other departments to help improve sales, marketing, and business processes
Job Requirements:
- Bachelor’s degree in any related field.
- 1-3 years of Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices. Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors.
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